Frequently Asked Questions
What are your xmas delivery deadlines?
Saturday 19th December - 2nd Class *Free Shipping | Monday 21st December - 1st Class & Recorded Delivery
Can you give me more information about a product?
Yes of course, if you require any additional information about any of our products, you can contact us by any of the means below. Please remember to state the name of the product you want information about. We answer all requests ASAP, and always within a maximum of 24 hours.
How do I contact you?
The best way to contact us is by emailing firstname.lastname@example.org - You can also tweet us @bonkathletic or message us on Facebook /bonkathletic. Alternatively you can also call customer service on +44 20 3289 7564.
How do I return an item? What is your returns policy?
We very rarely have customers return items because they are not happy with the product. If this is the case we will happily grant you a full refund on your purchase as long as we receive it back in the same condition you received it within 30 days. Simply mail it the RETURN address on your order slip and remember to stamp the package before sending it.
What if I really like my purchase but it's the wrong size?
Naturally in this instance we would exchange your item for a more appropriate size that we would expect to fit. If that size is out of stock we would either offer you a full refund on your purchase or exchange it for another item. Simply follow the same return instructions as above and we’ll do the necessary.
What should I do if I have received a faulty item?
If you have found a fault or issue with your product please contact us as soon as possible. We will follow our same returns policy as detailed above, and either refund your purchase in full or exchange the item for one in perfect condition. On the rare occasion that this happens we’ll always look to compensate our customers with discount off a future purchase or perhaps a free gift, dependant on the situation.
Do you have offline dealers?
Yes, please see the list of stores who currently stock our product by clicking here www.bonkathletic.com/blog/stores/
How do I join the Bonk family?
Sign up to our newsletter (scroll down to the bottom right of the page) or follow us on Facebook, Twitter or Instagram. Get sneak peeks at next season, VIP discounts, competitions and great endurance sport content.
What do you do with my data?
We take data protection very seriously and will keep your data secure, we will not pass on your data to any third party at any time.