If you have any suggestions or comments regarding Bonk Athletic clothing and sportswear please email us at the address below. www.bonkathletic.com is the official website of Bonk Athletic Ltd.
Making a Purchase
Just browse the website, add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
All items ordered before 2pm Monday to Friday will be shipped on the same day. Items ordered after this time will be shipped the next day and items ordered after 2pm on Friday will be shipped on the following Monday. Royal Mail strikes and bank holidays may slow down your delivery slightly.
Bonk includes FREE standard UK Shipping on all purchases. These are sent using Royal Mail & Parcelforce 2nd Class, which aims to deliver within 2-3 business days.
1st Class service with delivery in 1-2 business days is available at an additional charge. See FAQS for full breakdown. http://bonkathletic.com/faqs/
Christmas 2015 Delivery Deadlines (TBC)
Shipping and Handling
We will endeavour to get all items shipped the same day as an order but orders made after 14:00 will typically be shipped the next working day. European shipping rates can be found at the checkout or confirmed by e-mailing or contacting us.
We make every effort to keep online stock levels up to date and are synced live with our warehouse inventory. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us if you have any queries prior to ordering.
Credit Card Security Payment is taken using the WorldPay secure server. We never see your card details as the page is provided by our 3rd Party banking provider. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
All products on this site are covered by our 1 year manufacturer’s warranty, this warranty covers material defects and manufacturing defects, it does not cover wear and tear. Errors and omissions excepted.
If you need to reach us, please email us using the link on the store page, or email us direct at email@example.com, or call Charlie Evans on +44 20 3289 7564.
www.bonkathletic.com do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
By accepting our terms and conditions you are agreeing to receive occasional marketing material by email, but you can have your name removed from our list by simply clicking on the “click to unsubscribe” link within every email.
Returns & Cancellation Policy
Under EU distance selling rules you have the right to cancel your order without charge at any time up until 7 working days after you receive the item. We must be notified of cancelation by email to firstname.lastname@example.org
In the event of cancelation goods must be returned to:
Bonk Athletic Ltd
C/o Packwell D&S Ltd
Unit A, Chettisham Business Park
The customer will be responsible for the cost of this. We recommend using some form of “signed for delivery.”
Faulty items can be returned to the address above and if found to be faulty will be refunded or replaced if this is preferred by the customer and postage costs will be covered by us.
We will happily exchange items after 7 days and before 30 days if they are in perfect condition, please contact us to discuss this before sending goods back within this time frame. Any items returned must include a note showing the product code, which can be found on the packing note for every item delivered to a customer and on the order confirmation email of any order.
The above does not affect your statutory rights.
Bonk Athletic’s liability
The bonkathletic.com site is provided by Bonk Athletic Ltd without any warranties or guarantees. You must bear the risks associated with the use of the Internet. The bonkathletic.com site provides content from other Internet sites or resources and while Bonk Athletic Ltd tries to ensure that material included on the bonkathletic.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Bonk Athletic Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the bonkathletic.com site. If Bonk Athletic Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.
Bonk Athletic Ltd cannot warrant that the bonkathletic.com site and any associated services will be uninterrupted or error free, that any defects will be corrected, or that bonkathletic.com site or the server that makes it available are free of viruses or other harmful components. Bonk Athletic Ltd does not warrant the materials in the bonkathletic.com site in terms of the correctness, accuracy, functionality or otherwise.
In particular, we disclaim all liabilities in connection with the following:
1) Incompatibility of the bonkathletic.com site with any of your equipment, software or telecommunications link
2) Technical problems including errors or interruptions of the bonkathletic.com site
3) Unsuitability, unreliability or inaccuracy of the bonkathletic.com site
4) Inadequacy of the bonkathletic.com site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the www.bonkathletic.com site.
Nothing in this paragraph applies to Bonk Athletic Ltd’s liability in respect of products sold through the online store.
Nothing in these Terms and Conditions shall exclude Bonk Athletic Ltd’s liability for personal injury or death caused by its negligence.
COMPANY’S REGISTRATION NAME, NUMBER AND ADDRESS
Bonk Athletic Limited is a company registered in England and Wales with company number 07544131.
Little Mariteau House
Tel: +44 20 3289 7564